Question 1

How do I place an order?

Accepted Answer

Browse our catalog, add items to your cart, and proceed to checkout. Fill in your shipping details and select bank transfer as payment method. You will receive bank details via email after placing your order.

Question 2

What payment methods do you accept?

Accepted Answer

We currently accept bank transfer (SEPA) payments. After placing your order, you will receive our bank details via email. Please use your order number as the payment reference.

Question 3

How long does shipping take?

Accepted Answer

Shipping times vary by location: EU Zone 1 (Germany, Netherlands, Belgium): 1-3 business days. EU Zone 2 (France, Austria, Poland): 2-4 business days. Rest of EU: 3-7 business days. Orders are processed within 24-48 hours.

Question 4

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping on all orders over €200. Orders under €200 have shipping costs based on your location.

Question 5

What is your return policy?

Accepted Answer

Due to the nature of research compounds, we cannot accept returns for change of mind. However, we will replace or refund items that arrive damaged or if we sent the wrong product. Please contact us within 48 hours of delivery with photos.

Question 6

Are your peptides tested for purity?

Accepted Answer

Yes, all our peptides are third-party tested with 99%+ purity guaranteed. Every order includes a Certificate of Analysis (COA) documenting the purity and quality of your products.

Question 7

How should I store peptides?

Accepted Answer

Lyophilized (freeze-dried) peptides should be stored in the freezer (-20°C) for long-term storage. Once reconstituted, store in the refrigerator (2-8°C) and use within 4-6 weeks.

Question 8

Are these peptides for human consumption?

Accepted Answer

No. All products sold by PeptiSense are strictly for laboratory research only. They are not intended for human or animal consumption, diagnosis, or treatment of any condition.

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