Returns Policy

We want you to be satisfied with your purchase. Please read our returns policy carefully.

We cannot accept returns for:

Due to the sensitive nature of our research products, we can only accept returns in the following cases:

Our Policy

Damaged Items

Products that arrived damaged during shipping

Wrong Items

If you received a different product than what you ordered

How to Request a Return

1
Contact us within 48 hours
Report the issue through our contact form within 48 hours of receiving your order.
2
Provide documentation
Include your order number and clear photos showing the damage or wrong item received.
3
Wait for approval
Our team will review your request and respond within 1-2 business days.
4
Receive resolution
Once approved, we'll arrange a replacement or refund based on availability and your preference.

We cannot accept returns for:

Change of mind

Ordering the wrong product

Products that have been opened or used

Refunds

Approved refunds will be processed to your original payment method within 14 business days. You'll receive an email confirmation once the refund is processed.

Need Help?

If you have questions about our returns policy or need to report an issue, please